Return and Refund Policy

Thank you for shopping with Sparkline Home. We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return or refund according to the policy below.

1. Return period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be in the original packaging, where applicable.

• Include all accessories, manuals, and parts.

• Be accompanied by proof of purchase.

2. Non-returnable items

Some items may not be eligible for return, including:

• Products damaged through misuse or improper installation.

• Items returned without their original accessories.

• Products that have been used, altered, or damaged after delivery.

• Gift cards or digital products, where applicable.

3. Damaged or defective products

Please inspect your order when it arrives. If your product is damaged, defective, or incorrect, contact us within 7 days of delivery.

Send us:

• Your order number.

• A description of the problem.

• Clear photos or videos of the product and packaging.

We will review the issue and, where appropriate, offer a replacement, repair, or refund.

4. How to request a return

To request a return, contact us at:

Email: jhonnatanhum@gmail.com
Phone: +1 (785) 639-3639

Please include your order number and the reason for the return. Do not send products back before receiving return instructions from our support team.

5. Return shipping costs

If the return is due to a defective, damaged, or incorrect product, Sparkline Home may provide a return solution or cover the applicable return shipping cost.

For returns due to a change of mind, the customer may be responsible for return shipping costs unless otherwise stated.

6. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, the refund may take several business days to appear in your account.

Original shipping charges may be non-refundable unless the return is caused by our error, a defective product, or an incorrect item.

7. Exchanges

If you receive a defective or incorrect product, contact us before returning it. We will review the issue and determine whether a replacement or exchange is available.

8. Late or missing refunds

If you have not received an approved refund:

1. Check your bank account.

2. Contact your payment provider.

3. Contact your bank, as processing times may vary.

If you still have not received your refund, contact us at jhonnatanhum@gmail.com.

9. Order cancellations

If you need to cancel an order, contact us as soon as possible. We may be unable to cancel an order once it has been processed or shipped.

If the order has already shipped, you may need to follow the return procedure above.

10. Contact us

For questions about returns or refunds, contact:

Sparkline Home
Email: jhonnatanhum@gmail.com
Phone: +1 (785) 639-3639